Patterns for Serendipity in Interaction Design

At xCoAx 2017, a paper by Ricardo Melo and myself, “Patterns for Serendipity in Interaction Design”:

With today’s filtering and personalisation of digital content, there is a growing need for systems that actively promote novel interactions and that allow the user to discover new, unsought information. As such, this paper starts by addressing the need for these serendipitous systems and how one can design for serendipity considering its unpredictable nature. We then propose a series of user patterns that define the mental model that is more conducive to serendipitous experiences, derived from our revision of the literature as well as our observations. Finally, and through an analysis of the state of the art, we propose a tentative series of design patterns at both the implementation and interaction level, which constitute a framework for the design of interactive systems that afford the experience of serendipity.