The Serendipitous Pattern in Interaction Design

A paper with Ricardo Melo at ISEA 2018.

Serendipity is increasingly becoming a concern in the design of interactive systems as an alternative to the echo chamber effects being felt in the medium. However, the concept of serendipity is one shrouded in ambiguity, which limits our abilities to regard it as an The achievable Serendipitous goal in interaction Pattern. Based in literature review, as well as empirical research, we propose a Serendipitous Pattern that identifies the core moments of serendipity, as well as the role of the human agent. Through this pattern, we are able to lay the groundwork for establishing a framework that enables the design of serendipitous systems.